Boost Your Brand with 1300/1800 Numbers

A 1300 or 1800 number works by forwarding calls made to that number to an existing phone line, such as a landline or mobile number. The beauty of this system is that your business can remain reachable anywhere, whether you have one central office or multiple locations. You can also configure the number to forward calls based on your operational hours, geographic location, or even specific departments, ensuring your business stays connected no matter where your staff are located.

Yes, one of the great benefits of a 1300 or 1800 number is its Virtual. These numbers aren’t tied to any specific geographic location, so if your business moves or expands to new regions, you can keep the same number without any interruptions to your service. This ensures continuity for your customers and eliminates the need for updating contact details across your marketing materials.

Absolutely. 1300 and 1800 numbers offer flexible call routing options, allowing you to direct calls to different locations or phone numbers. For example, calls can be routed to specific offices or team members based on factors like the time of day, the caller’s location, or the department they’re trying to reach. This helps ensure that calls are always answered promptly and by the right person, improving efficiency and customer satisfaction.

No, 1300/1800 numbers are designed to handle an unlimited number of incoming calls. This makes them an ideal solution for businesses of all sizes, from small operations to large enterprises. With the ability to manage high call volumes efficiently, you’ll never have to worry about missed opportunities or busy signals, ensuring your customers can always get through to you.

Setting up a 1300/1800 number is a simple and straightforward process. Once you select a service plan that fits your business needs, our team will handle the technical setup and activation. You’ll also have the option to configure call routing, voicemail, and other features based on your preferences. The entire setup can often be completed within a few hours to a few business days, and we’ll provide support throughout the process to ensure a smooth transition.

Yes, you can track detailed information about the calls made to your 1300/1800 number through call analytics and reporting tools. These tools provide insights into call volume, duration, caller location, and more. This data is invaluable for understanding customer behavior, improving your marketing strategies, and optimizing your customer service operations. With these insights, you can make data-driven decisions to enhance communication and better serve your customers.

1300/1800 numbers offer numerous benefits, including a professional image, increased customer accessibility, and flexible call handling. They create a national presence for your business, making it easier for customers to reach you from anywhere in Australia without confusion about dialing codes or high call costs. These numbers also enhance your brand’s credibility, and with advanced features like call routing, tracking, and voicemail, you can improve the efficiency of your communications and provide a better customer experience.

Yes, with 1300/1800 numbers, you can create custom greetings and interactive voice response (IVR) menus to give your callers a professional and personalised experience. This feature allows you to set up automated messages that guide callers through a menu of options, directing them to the right department or service. It’s an excellent way to enhance professionalism while reducing wait times and ensuring calls are routed to the correct team members.

The cost of a 1300/1800 number service depends on several factors, including your call volume, features, and the specific plan you choose. Typically, the service cost involves a monthly fee plus any usage charges based on the number of calls received. We offer flexible plans to suit different business needs, and you can contact us for a personalised quote tailored to your expected usage and feature requirements.

No, you don’t need any special equipment to use a 1300/1800 number. The service is designed to forward calls to your existing landline or mobile phone, so you can start using the number immediately without any additional hardware. This makes 1300/1800 numbers a hassle-free and flexible solution for businesses of any size.

Yes, 1300/1800 numbers are a great tool for marketing campaigns. A memorable number makes it easy for customers to contact your business after seeing your ads, whether online, in print, or on TV. You can also track calls made to your 1300/1800 number to measure the effectiveness of different marketing strategies, helping you understand which campaigns generate the most customer engagement.

If a call to your 1300/1800 number is missed, you can set up voicemail or voice messaging to capture the caller’s information and ensure follow-up. This ensures that no customer inquiry is left unanswered, even outside of business hours. Additionally, you can configure the system to send missed call alerts via email or SMS so that your team can quickly respond when they’re available.

While 1300/1800 numbers are primarily designed for use within Australia, in some cases, they can receive international calls depending on your service setup. However, international accessibility may vary based on the country the caller is located in and the type of service you’ve configured. It’s best to check with us to ensure international callers can reach your business if you have global customers.

Activating a 1300/1800 number is usually a quick process, and we aim to have your service up and running within a few business days. Once you’ve chosen your number and provided the necessary information, we’ll handle the setup and configuration. You’ll also have the opportunity to customise features like call routing and voicemail during the activation process to ensure the service meets your needs from day one.

Yes, you can continue using your current phone number while adding a 1300/1800 number as an additional contact option. This setup allows your business to maintain its local identity while benefiting from the national reach and professional image of a 1300/1800 number. Your existing number can still be used for local customers, while the 1300/1800 number is advertised for broader or nationwide reach.

Service agreements vary depending on your business needs. We offer flexible plans that cater to different requirements, with options that include no long-term commitments for businesses that prefer more flexibility. Alternatively, we have customisable contract options for businesses looking for more tailored solutions. Contact us to discuss a plan that works best for your business model.