Boost Your Brand with 1300/1800 Numbers
Give your business a professional, nationwide presence with seamless and cost-effective 13/1300/1800 numbers.
Boost Brand Credibility
Create a professional image with a national presence that builds trust and enhances your reputation.
Keep your number
Hassle-Free Porting of your existing 1300/1800 #s while benefiting from Comvirt’s reliable solutions.
Local Aussie Support
Expert support from local professionals when you need it most at no extra cost.
Unify Your inbound Communication with Intelligent Call Routing
Deliver a superior customer experience with our 1300/1800 inbound services, featuring intelligent call routing that ensures every call reaches the right destination. Whether you have a single office or multiple locations across Australia, our advanced system allows you to customize how calls are directed—based on time of day, geographic region, or department. This flexibility not only improves operational efficiency but also guarantees that your customers are always connected to the right team, enhancing satisfaction and loyalty. With seamless integration and scalable solutions, our inbound services provide a professional touchpoint for your business, ensuring that no call is ever missed or misdirected, helping you maintain a smooth and reliable communication flow.
Monitor and Manage with Call Analytics and an Easy-to-Use online Portal
Take control of your business communication with powerful call analytics and our intuitive inbound portal. Track call data like volume, peak times, and customer locations, while easily managing your 1300/1800 numbers from a single platform. The portal allows you to adjust call routing, set up forwarding, and customize settings on the fly, giving you complete oversight and flexibility. With these tools, you can optimize your customer interactions, improve team performance, and ensure that your communication strategy is always working efficiently for your business.
One Number, Nationwide Reach
Simplify your contact details with a single, memorable number customers can dial from anywhere in Australia.
Track and Optimise Calls
Gain valuable insights with call tracking, helping you refine your customer service and marketing strategies.
Handle High Call Volumes
Efficiently manage large call volumes with automated routing, ensuring no call goes unanswered.
Customisable Call Flow
Tailor call flows to your business needs, such as after-hours routing or forwarding to specific departments.
Disaster Recovery Ready
Ensure your business stays connected even in emergencies with reliable call forwarding and backup systems.
Professional Call Queuing
Implement a professional queuing system with music or messages to enhance customer experience during busy times.
FAQ’s
What is a 1300/1800 number?
A 1300 number allows customers to call your business from anywhere in Australia for the cost of a local call, regardless of where they’re dialing from. A 1800 number, on the other hand, is a toll-free service for the caller, meaning your business covers the cost of the call. Both types of numbers help businesses establish a national presence and make it easy for customers to contact you without worrying about high call costs, enhancing customer experience and accessibility.
How does a 1300/1800 number work?
A 1300 or 1800 number works by forwarding calls made to that number to an existing phone line, such as a landline or mobile number. The beauty of this system is that your business can remain reachable anywhere, whether you have one central office or multiple locations. You can also configure the number to forward calls based on your operational hours, geographic location, or even specific departments, ensuring your business stays connected no matter where your staff are located.
Can I keep my 1300/1800 number if my business moves?
Yes, one of the great benefits of a 1300 or 1800 number is its Virtual. These numbers aren’t tied to any specific geographic location, so if your business moves or expands to new regions, you can keep the same number without any interruptions to your service. This ensures continuity for your customers and eliminates the need for updating contact details across your marketing materials.
Can I route calls to multiple locations?
Absolutely. 1300 and 1800 numbers offer flexible call routing options, allowing you to direct calls to different locations or phone numbers. For example, calls can be routed to specific offices or team members based on factors like the time of day, the caller’s location, or the department they’re trying to reach. This helps ensure that calls are always answered promptly and by the right person, improving efficiency and customer satisfaction.
Is there a limit to the number of calls my 1300/1800 number can receive?
No, 1300/1800 numbers are designed to handle an unlimited number of incoming calls. This makes them an ideal solution for businesses of all sizes, from small operations to large enterprises. With the ability to manage high call volumes efficiently, you’ll never have to worry about missed opportunities or busy signals, ensuring your customers can always get through to you.
How do I set up a 1300/1800 number for my business?
Setting up a 1300/1800 number is a simple and straightforward process. Once you select a service plan that fits your business needs, our team will handle the technical setup and activation. You’ll also have the option to configure call routing, voicemail, and other features based on your preferences. The entire setup can often be completed within a few hours to a few business days, and we’ll provide support throughout the process to ensure a smooth transition.
Can I track calls made to my 1300/1800 number?
Yes, you can track detailed information about the calls made to your 1300/1800 number through call analytics and reporting tools. These tools provide insights into call volume, duration, caller location, and more. This data is invaluable for understanding customer behavior, improving your marketing strategies, and optimizing your customer service operations. With these insights, you can make data-driven decisions to enhance communication and better serve your customers.
What are the benefits of using a 1300/1800 number?
1300/1800 numbers offer numerous benefits, including a professional image, increased customer accessibility, and flexible call handling. They create a national presence for your business, making it easier for customers to reach you from anywhere in Australia without confusion about dialing codes or high call costs. These numbers also enhance your brand’s credibility, and with advanced features like call routing, tracking, and voicemail, you can improve the efficiency of your communications and provide a better customer experience.
Can I customise call greetings and menus?
Yes, with 1300/1800 numbers, you can create custom greetings and interactive voice response (IVR) menus to give your callers a professional and personalised experience. This feature allows you to set up automated messages that guide callers through a menu of options, directing them to the right department or service. It’s an excellent way to enhance professionalism while reducing wait times and ensuring calls are routed to the correct team members.
How much does a 1300/1800 number service cost?
The cost of a 1300/1800 number service depends on several factors, including your call volume, features, and the specific plan you choose. Typically, the service cost involves a monthly fee plus any usage charges based on the number of calls received. We offer flexible plans to suit different business needs, and you can contact us for a personalised quote tailored to your expected usage and feature requirements.
Do I need special equipment to use a 1300/1800 number?
No, you don’t need any special equipment to use a 1300/1800 number. The service is designed to forward calls to your existing landline or mobile phone, so you can start using the number immediately without any additional hardware. This makes 1300/1800 numbers a hassle-free and flexible solution for businesses of any size.
Can I use my 1300/1800 number for marketing campaigns?
Yes, 1300/1800 numbers are a great tool for marketing campaigns. A memorable number makes it easy for customers to contact your business after seeing your ads, whether online, in print, or on TV. You can also track calls made to your 1300/1800 number to measure the effectiveness of different marketing strategies, helping you understand which campaigns generate the most customer engagement.
What happens if I miss a call?
If a call to your 1300/1800 number is missed, you can set up voicemail or voice messaging to capture the caller’s information and ensure follow-up. This ensures that no customer inquiry is left unanswered, even outside of business hours. Additionally, you can configure the system to send missed call alerts via email or SMS so that your team can quickly respond when they’re available.
Can I use my 1300/1800 number for international calls?
While 1300/1800 numbers are primarily designed for use within Australia, in some cases, they can receive international calls depending on your service setup. However, international accessibility may vary based on the country the caller is located in and the type of service you’ve configured. It’s best to check with us to ensure international callers can reach your business if you have global customers.
How long does it take to activate a 1300/1800 number?
Activating a 1300/1800 number is usually a quick process, and we aim to have your service up and running within a few business days. Once you’ve chosen your number and provided the necessary information, we’ll handle the setup and configuration. You’ll also have the opportunity to customise features like call routing and voicemail during the activation process to ensure the service meets your needs from day one.
Can I keep my existing phone number and add a 1300/1800 number?
Yes, you can continue using your current phone number while adding a 1300/1800 number as an additional contact option. This setup allows your business to maintain its local identity while benefiting from the national reach and professional image of a 1300/1800 number. Your existing number can still be used for local customers, while the 1300/1800 number is advertised for broader or nationwide reach.
Is there a contract for 1300/1800 number services?
Service agreements vary depending on your business needs. We offer flexible plans that cater to different requirements, with options that include no long-term commitments for businesses that prefer more flexibility. Alternatively, we have customisable contract options for businesses looking for more tailored solutions. Contact us to discuss a plan that works best for your business model.
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