Drive Success with Our Scalable and Reliable Cloud PBX

Yes, you can keep your existing phone number when switching to Comvirt’s Cloud PBX. This process, known as number porting, allows you to transfer your current phone number from your existing provider to Comvirt’s system. The porting process is seamless, but it may take from a few days to a few weeks complete the process, depending on your current provider.

During the porting process, Comvirt ensures that your communication remains uninterrupted, so you can continue using your phone number without any downtime.

Dedicated Account Management: A dedicated account manager to help with any specific needs, questions, or custom configurations related to your Cloud PBX service.

Onboarding and Training: Assistance during the initial setup process, including guided onboarding and training sessions for your team to ensure they are comfortable with the new system.

Proactive Monitoring: Continuous monitoring of your Cloud PBX system to identify and address potential issues before they affect your business operations.

Regular System Updates: Automatic updates to ensure that your Cloud PBX is always running the latest software with the most recent features and security enhancements.

Online Help Center: Access to an extensive online help center with FAQs, troubleshooting guides, and instructional videos for self-service support. Escalation

Procedures: A clear escalation path for more complex issues, ensuring they are resolved promptly and effectively by higher-level support teams.

Custom Support Packages: Tailored support packages that can be customised based on your business needs, offering varying levels of support depending on your specific requirements.

Our range of support options ensures that Comvirt’s Cloud PBX service is reliable, user-friendly, and backed by a team ready to assist whenever needed.

If your internet connection goes down while using Comvirt’s Cloud PBX, there are several measures in place to ensure your business communication remains as uninterrupted as possible:

Automatic Call Forwarding: Calls can be automatically forwarded to a designated mobile phone or another backup number in the event of an internet outage. This ensures that your incoming calls are still answered, even if your primary connection is down.

Failover to Backup Internet Connection: If you have a backup internet connection, Comvirt’s system can automatically switch to the secondary connection, minimizing downtime and keeping your phone system operational.

Voicemail Backup: If calls cannot be forwarded, they will be sent to voicemail, and the voicemail recordings can be sent to your email, ensuring you don’t miss any important messages.

Remote Access via Mobile App: Comvirt’s Cloud PBX can be accessed via a mobile app, allowing your team to make and receive calls using their mobile data connection. This provides continuity for communication, even if the office internet is down.

Cloud-Based Redundancy: Since Comvirt’s PBX is cloud-based, the core system is hosted in redundant data centers, meaning that the service itself is highly resilient, and your data is safe and accessible once your connection is restored.

Business Continuity Planning: Comvirt can work with you to develop a business continuity plan, including specific protocols for maintaining communication during internet outages, tailored to your business needs.

Comvirt’s Cloud PBX includes a comprehensive array of features such as automated call routing, call forwarding, transfer, queuing, voicemail with email notifications, auto-attendant (IVR), call recording, and conferencing (both audio and video). It also offers instant messaging, mobile and desktop app integration, CRM integration, and detailed call reporting and analytics. You can benefit from click-to-call functionality, fax to email, softphone capabilities, web conferencing, and real-time presence status updates. Additional features include call waiting, ring groups, call parking, call barge-in for managers, voicemail transcription to text, custom on-hold music, and extensive management tools like call blocking, do-not-disturb settings, and user-friendly administration through a web-based portal. The system also supports multiple levels of redundancy, security features like encryption, remote work capabilities, hotdesking, call encryption, call encryption, and advanced firewall integration, ensuring a secure, flexible, and highly customizable communication experience that scales with your business needs.

The cost of Comvirt’s Cloud PBX varies based on several factors, including the number of users, specific features required, and any additional customization or support packages you may choose. Generally, pricing is structured as a monthly subscription per user, with options to scale up or down depending on your business needs.

To provide an accurate quote, it’s best to discuss your specific requirements directly with Comvirt. This way, you can receive a tailored pricing plan that reflects the exact needs of your organization. Additionally, there may be discounts available for long-term commitments or larger deployments.

The primary difference between a traditional PBX and Comvirt’s Cloud PBX is in their hosting and management: traditional PBX systems require on-site hardware and can be costly to maintain and scale, while Comvirt’s Cloud PBX is hosted in the cloud, eliminating the need for physical equipment and offering easier scalability, flexibility, and remote access. Additionally, Comvirt’s Cloud PBX operates on a subscription model with lower upfront costs, includes automatic updates, and provides a wide range of advanced features that are accessible from anywhere, making it a more modern and cost-effective solution for businesses.