If you run a business in Australia, chances are you already have NBN or have thought about making the switch. Whether your current telecoms solution doesn’t quite deliver what you expect or you intend to get NBN, selecting the right NBN provider is critical to ensure your business has exactly what it needs. In this article, we will talk about what to look for when comparing NBN providers.
Comparing NBN Providers: What To Consider
NBN allows businesses access to a faster internet connection, which helps provide better service for consumers. There are many providers on the market, and knowing which is best for your business can be challenging. Here are a few common factors to consider when comparing NBN providers
Speed and Reliability
The NBN Co is responsible for the infrastructure, including the speed tiers it offers wholesale to NBN providers. While many providers will advertise “speeds of up to” on theoretical maximums, actual speeds may vary depending on the NBN connection technology used at the address and how busy the area is at any given period. When considering speed, it’s worth asking about latency, which refers to the time it takes for data packets, such as emails, web requests, VoIP or videos, to travel from one point on the network to another. The lower the latency, the better. As you research, also ask about service reliability. Make sure you know what kind of uptime guarantee each provider offers.
Included Phone Call Features
Australia’s copper line network is becoming more dated as the NBN reaches more areas, and once you make the switch, VoIP technology (making and receiving calls via the internet) will be available. If your previous internet package included unlimited standard local, national, and mobile calls, expect that all plans are different. Compare bundled plans and consider inclusive call features that you may need, such as SIP trunking, 1800/1300 numbers, Cloud PBX and others.
Pricing Plans
Most providers offer tiered pricing structures that cater to different types and sizes of businesses. They will include speed levels, call features, and data allowances. Compare these packages carefully to choose what best fits your needs and budget. Consider any additional fees, such as installation or early termination fees associated with certain plans.
Customer Service
Customer service is one of the most important factors to consider when comparing NBN providers. We all know that technical issues can happen at any time of the day, so look for those that offer 24/7 availability. For hassle-free access, consider NBN providers that provide multiple contact methods (email, chat and social media support). Most of all, as you are operating in Australia, it’s best to have an Australian-based support team – experts who fully understand the country’s landscape, technology and the business community.
When Comparing NBN Providers, ALWAYS Consider Your Needs
While there are several factors to consider when selecting an NBN provider, the needs of your business should be front and centre. Take the time to look at different plans and providers to find the one that gives you exactly what you need now and leaves room for growth and scalability in the future.
Comvirt offers NBN for business plans that we can tailor to your needs and budget. Our Australian-based team can evaluate your current setup and recommend an NBN plan that will work best for you – give us a call. We’ll be glad to help.