Drive Success with Our Scalable and Reliable Cloud PBX

Say goodbye to tech headaches with our idiot-proof Cloud PBX system. Built for simplicity and reliability.

Fully Customisable

Tailor your phone system to fit your business perfectly

Keep your number

Seamlessly retain your existing number without any disruptions.

Local Aussie Support

Expert support from local professionals when you need it most at no extra cost.

Enhance Customer Service – Advanced Call Routing

Advanced Call Routing is a feature of cloud PBX systems that allows businesses to manage and direct incoming calls efficiently based on various criteria. This feature is highly customisable and can be tailored to meet the specific needs of any business, enhancing both customer service and internal communications. Here’s a quick dive into what Advanced Call Routing entails.

Skills-Based Routing – get the help callers need quickly and from the most qualified person

Time-Based Routing – ensuring that calls are always directed to someone who can assist, even outside of regular working hours.

Geographic Routing – Improves customer experience by providing localized support, which can be crucial for businesses operating in multiple regions or countries.

Sequential and Simultaneous Ringing – Reduces the chance of missed calls by increasing the likelihood that someone will answer promptly, particularly useful in high-demand environments.

Ensure business continuity – High Availability

High Availability and Redundancy are critical features in our cloud PBX systems designed to ensure that your phone services remain operational even in the event of hardware failures, network issues, or other disruptions. This is achieved by distributing our PBX infrastructure across multiple data centres & servers, which are located in different geographical regions within Australia. If one server or data centre fails, the system automatically switches to a backup, ensuring you a continuous phone system service.

Voice to Email

Receive voicemails directly in your email, ensuring you never miss an important message, anywhere, anytime.

CRM Integration

Turn every call into a personalised customer experience with seamless CRM integration.

Unified Communications

Voice, video, messaging, and collaboration tools for seamless, team communication in one platform.

Simple Control Centre

Set up and tweak your phone system in seconds, whether you’re at home or halfway around the world.

Music on Hold

Keep callers engaged with Music on Hold, providing a professional and pleasant waiting experience.

Call Queues

Call Queues manage multiple calls efficiently, allowing minimal staff to handle high call volumes seamlessly.

FAQ’s

How long does it take to setup a Cloud Pbx with comvirt?

Setting up a Cloud PBX with Comvirt typically takes 1 to 5 days depending on the complexity of your business requirements. Here’s a general breakdown of the process:

Initial Consultation (Same Day): Discuss your specific needs and design the system tailored to your business.

System Configuration (1 to 3 Days): Comvirt configures the Cloud PBX system according to the agreed specifications, including setting up extensions, call routing, and any additional features.

Deployment and Testing (1 Day): The system is deployed, and a series of tests are conducted to ensure everything is functioning correctly. Any final adjustments are made.

Note: The exact timeframe can vary based on factors like the size of your business, the complexity of your current phone system, and any custom features required.

Can I keep my phone number with comvirt’s Cloud PBX?

Yes, you can keep your existing phone number when switching to Comvirt’s Cloud PBX. This process, known as number porting, allows you to transfer your current phone number from your existing provider to Comvirt’s system. The porting process is seamless, but it may take from a few days to a few weeks complete the process, depending on your current provider.

During the porting process, Comvirt ensures that your communication remains uninterrupted, so you can continue using your phone number without any downtime.

What kind of support is included with Comvirt’s Cloud PBX service?

Dedicated Account Management: A dedicated account manager to help with any specific needs, questions, or custom configurations related to your Cloud PBX service.

Onboarding and Training: Assistance during the initial setup process, including guided onboarding and training sessions for your team to ensure they are comfortable with the new system.

Proactive Monitoring: Continuous monitoring of your Cloud PBX system to identify and address potential issues before they affect your business operations.

Regular System Updates: Automatic updates to ensure that your Cloud PBX is always running the latest software with the most recent features and security enhancements.

Online Help Center: Access to an extensive online help center with FAQs, troubleshooting guides, and instructional videos for self-service support. Escalation

Procedures: A clear escalation path for more complex issues, ensuring they are resolved promptly and effectively by higher-level support teams.

Custom Support Packages: Tailored support packages that can be customised based on your business needs, offering varying levels of support depending on your specific requirements.

Our range of support options ensures that Comvirt’s Cloud PBX service is reliable, user-friendly, and backed by a team ready to assist whenever needed.

What happens if my internet connection goes down?

If your internet connection goes down while using Comvirt’s Cloud PBX, there are several measures in place to ensure your business communication remains as uninterrupted as possible:

Automatic Call Forwarding: Calls can be automatically forwarded to a designated mobile phone or another backup number in the event of an internet outage. This ensures that your incoming calls are still answered, even if your primary connection is down.

Failover to Backup Internet Connection: If you have a backup internet connection, Comvirt’s system can automatically switch to the secondary connection, minimizing downtime and keeping your phone system operational.

Voicemail Backup: If calls cannot be forwarded, they will be sent to voicemail, and the voicemail recordings can be sent to your email, ensuring you don’t miss any important messages.

Remote Access via Mobile App: Comvirt’s Cloud PBX can be accessed via a mobile app, allowing your team to make and receive calls using their mobile data connection. This provides continuity for communication, even if the office internet is down.

Cloud-Based Redundancy: Since Comvirt’s PBX is cloud-based, the core system is hosted in redundant data centers, meaning that the service itself is highly resilient, and your data is safe and accessible once your connection is restored.

Business Continuity Planning: Comvirt can work with you to develop a business continuity plan, including specific protocols for maintaining communication during internet outages, tailored to your business needs.

What features are included with Comvirt’s Cloud PBX?

Comvirt’s Cloud PBX includes a comprehensive array of features such as automated call routing, call forwarding, transfer, queuing, voicemail with email notifications, auto-attendant (IVR), call recording, and conferencing (both audio and video). It also offers instant messaging, mobile and desktop app integration, CRM integration, and detailed call reporting and analytics. You can benefit from click-to-call functionality, fax to email, softphone capabilities, web conferencing, and real-time presence status updates. Additional features include call waiting, ring groups, call parking, call barge-in for managers, voicemail transcription to text, custom on-hold music, and extensive management tools like call blocking, do-not-disturb settings, and user-friendly administration through a web-based portal. The system also supports multiple levels of redundancy, security features like encryption, remote work capabilities, hotdesking, call encryption, call encryption, and advanced firewall integration, ensuring a secure, flexible, and highly customizable communication experience that scales with your business needs.

How much does Comvirt’s Cloud PBX cost?

The cost of Comvirt’s Cloud PBX varies based on several factors, including the number of users, specific features required, and any additional customization or support packages you may choose. Generally, pricing is structured as a monthly subscription per user, with options to scale up or down depending on your business needs.

To provide an accurate quote, it’s best to discuss your specific requirements directly with Comvirt. This way, you can receive a tailored pricing plan that reflects the exact needs of your organization. Additionally, there may be discounts available for long-term commitments or larger deployments.

What is the difference between a traditional PBX and Comvirt’s Cloud PBX?

The primary difference between a traditional PBX and Comvirt’s Cloud PBX is in their hosting and management: traditional PBX systems require on-site hardware and can be costly to maintain and scale, while Comvirt’s Cloud PBX is hosted in the cloud, eliminating the need for physical equipment and offering easier scalability, flexibility, and remote access. Additionally, Comvirt’s Cloud PBX operates on a subscription model with lower upfront costs, includes automatic updates, and provides a wide range of advanced features that are accessible from anywhere, making it a more modern and cost-effective solution for businesses.

Employ staff anywhere – Reliable Mobile App

Our mobile app & remote accessibility is a key feature that enables employees to access the company’s phone system from virtually anywhere, using various devices such as smartphones, tablets, laptops, and desktops. This feature is particularly beneficial for businesses with remote workers, field teams, or those that require flexibility in their communication systems.

Increase employee satisfaction and retention by enabling work-life balance and supporting remote work communications, which are becoming increasingly important in today’s business environment.

Expand operations with ease – Scalability

Scalability is one of the most compelling features of our Cloud PBX, allowing businesses to easily adjust their communication infrastructure to meet their current needs without significant investments in hardware or lengthy deployment processes. This flexibility is crucial for businesses that experience fluctuations in demand, seasonal changes, or rapid growth.

• Easily add or remove users, extensions, and phone lines as needed
• Flexible pricing models where businesses only pay for the services and capacity they use
• Turn on additional features such as advanced call routing, call recording, or analytics without the extra cost
• Integrate with other business applications like CRM, helpdesk software, and unified communication platforms.
• Capacity can be easily expanded without any physical limitations.

Enable smart decisions – Analytics and Reporting

Advanced Call Analytics and Reporting provides business managers with a powerful tool to optimise communication strategies by providing real-time and historical insights into call performance, employee productivity, and customer behavior. These features enable data-driven decision-making, improve customer service, and enhance overall efficiency by allowing businesses to monitor key metrics, identify trends, and quickly address issues. With customisable reports, real-time dashboards, and comprehensive data analysis, businesses can streamline operations, reduce costs, and ensure high-quality service, making it a valuable investment for any organisation looking to improve its overall communication systems.

Empower call handling with
Auto Attendant and Interactive Voice Response

Auto-Attendant and Interactive Voice Response (IVR) are essential features for small & medium businesses designed to manage incoming calls efficiently and enhance customer experience. These features automate the process of call handling by providing callers with a menu of options and directing them to the appropriate department, extension, or service based on their selections.

Auto-Attendant is a virtual receptionist that answers, and routes calls based on predefined options, ensuring prompt service without a live operator.

IVR interacts with callers using voice prompts and keypad inputs, directing them to the appropriate department or allowing them to perform self-service tasks like checking account balances.

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We believe in the power of community and are dedicated to giving back in meaningful ways. Every month, we proudly donate our products and services to a new charity, supporting their mission and helping them achieve their goals. In addition to our charitable donations, we sponsor and support local sporting clubs and not-for-profit organisations, recognising the vital role they play in building a vibrant and thriving community. Our commitment to community involvement is at the heart of our company values, and we are honoured to contribute to the well-being and success of those around us.