The Future of Telcos and the Impact on Businesses
Over the years, the telco industry has shown many technological advancements. For a telco provider such as Comvirt to compete in a competitive market, it is essential to adapt to the changes occurring in the industry.
The global pandemic has advanced the disruption of digital resources, and we have noticed that business needs have changed drastically due to the changing environment. We have found a significant increase in cloud-based phone systems within the telecommunications sector that create a better communication platform for businesses.
Being in a sector that has been a combination of innovation, growth, and new opportunities have meant Comvirt are now one step ahead. We are working with businesses to provide stand-alone services and ensure that services are integrated across multiple communication streams, locations, and business needs.
Specific trends that have emerged in the telecom market are as follows:
- Cloud-based systems
Cloud-based communications enable voice and data communications to be hosted on the internet. As the current business environment, due to the pandemic, has changed, then having remote working systems is not a nice to have but ESSENTIAL for businesses to operate. Telco providers (such as Comvirt) with solid experience in cloud-based systems allow companies to continue operating and lowers the risk of network outages and poor call quality. In addition, cloud-based systems can create a better communication platform as there are chances of having outdated internet systems in some regions.
- Adaptable Infrastructure and Operations
Having adaptable infrastructure as a business, as opposed to dated chunky phone equipment that costs a lot to retain. Businesses need to stay fluid to meet the current economic climate, so even if they have not yet been forced to work from home, companies need to have contingency plans and adaptable infrastructures in place to prepare for if a lockdown is announced. As we have seen in Australia in 2021, notice periods for lockdowns have been as little as 2-4 hrs, which does not leave much room for planning.
- Australian Based Support Team
The most apparent trend that came out of the last two years has been having support teams and customer help desks situated in Australia rather than the old model of outsourcing overseas. With many countries still in lockdown with high Covid cases, this has considerably impacted the telco providers who have not yet shifted.
Here in Australia, we have reliable cloud-based systems and NBN, which is a blessing and helps telco providers such as Comvirt, support clients more efficiently. We love to guarantee that our support team will assist our clients in a timely, efficient manner through our help desk.
The future of the telecommunications industry is growing and evolving as the customer demand for better solutions escalates.
Our team at Comvirt is all based in Australia. We will provide your business with innovative solutions and ensure we are on trend with the latest in the telecom sector. Connect with our team today to know more about the trends in the telecommunication sector and keep your business up to date.