The Benefits of an Australian Based Telco Support Team

The worldwide events of the last 12-18 months have proved the importance of virtual pivots and online access and how they’re essential to the way we do life. Across the globe, excessive demand was placed on telecommunications companies to ensure consumers, businesses, and communities could stay digitally connected throughout Covid-19. 

For Australian companies, this meant elaborate contingency plans needed to be actioned to ensure bottom lines were not affected, and business could run as usual. Yet, not all of the telecommunications companies available in the Australian market had accompanying Australian-based teams ready for real-time support.

The telecommunications industry in Australia has many players: the heavyweights that dominate both consumer and B2B markets and the smaller ones who specialise in niche markets and customised offerings. Yet, this presents a noticeable gap in the market. Now, there’s a genuine demand for an Australian-based telco with an onshore support team that truly understands the ins and outs of Australian business.

If you’re in charge of the connectivity of your business, whether it be reliable NBN or cloud-based phone systems, you’ll know that when you or your customers require support, it needs to be quick-smart. A good support team can go a long way to improving your business, as well as making it grow. 

So what makes a good support team great? 

One that understands that fast, reliable and intelligent solutions are paramount to your success. We founded Comvirt with this in mind: a telco company that is Australian based, which understands the needs of Australian business.

How does an Australian based phone and internet support team ensure fast, reliable and smart solutions?

Reliable

Our clients have provided feedback that they’ve been frustrated with telcos in the past. When outages occur, they’ve been given the run around with a slow, unresponsive, and unhelpful team. What often happens is that they’re passed from the initial representative to a different representative, from one offshore department to another department - usually with no solutions in sight! The Comvirt experience is seamless as our local team is your one friendly contact point from sign-up through to support and system upgrades as your business grows.

Fast

For every minute a business is offline, its bottom line is affected. When phone lines and internet access is compromised, this can translate to lost revenue, lost productivity, lost business and damage to a company’s reputation. Let's face it, connectivity is not always a given, but getting back online shouldn’t be hard. Imagine if business NBN and cloud-based phone systems just worked seamlessly. Comvirt is based on Australian shores and prides itself on fast reaction time if and when outages occur: a support team that will work in real-time to get business back online.

Smart

Whilst there are plenty of options for business phone and internet requirements, an understanding of the nuance of the Australian business landscape and the particular needs of each unique business must be considered before an entire communications infrastructure is adopted. When choosing a telco partner, ensure they do the hard yards to research the best NBN and cloud-based phone options for your location (whether remote or urban), who your local providers are, a deep understanding of the size and nature of your needs, as well complete customisation of the product.

An Australian based telco provider is the key to ensuring a reliable, fast and smart level of service. Many business owners have attested that an Australian based company with an onshore support team has equated to a reduction in outages, improved training and aftercare, and prompt delivery of reliable support when they do occur.

Comvirt has helped hundreds of small and large businesses get connected and stay connected, and the onshore support team is the secret to Comvirt’s success.